Learning & Development Partner

· Leading and developing programmes: Lead and develop global L&D programmes for customer service, leadership, management, and sales across diverse regions.

· Strategic Vision: Deliver comprehensive L&D strategies, including leadership and coaching programmes, customer service and sales programmes, competency frameworks, assessment systems, stakeholder management, and business partnerships.

· Online Learning: Leverage online learning platforms (LMS) and content agencies for self-directed learning.

· Stakeholder Management & Business Partnering: Build and maintain strong partnerships with global leaders and stakeholders, with a focus on supporting the Customer Service function.

· Programme Design, Delivery, and Impact Analysis: Design, develop, deliver, and measure the impact of learning programmes mainly in customer service.

· Organisational Development: Integrate organisational development principles with L&D initiatives.

· Talent Management: Align talent management practices with L&D strategies.

· Cross-functional Collaboration: Collaborate with People and Culture teams and other business units.

· Centre of Excellence: Work as part of the L&D centre of excellence (COE) focused on people growth.

· Modern Methodologies: Employ diverse, modern methodologies, techniques, tools, and digital technology for maximum effectiveness.

· Communication: Communicate learning and development policies and processes, ensuring stakeholders understand their roles in people development.

· Departmental Learning Plans: Define learning plans that prioritise appropriately and deliver cost-effective solutions.

· Competence Methodologies: Support managers in identifying learning needs and career planning; provide guidance on workplace learning opportunities.

· Competence Assessments: Implement and support competence assessment mechanisms that meet legal and regulatory requirements.

· Education: Relevant qualification in learning and development.

· Experience: Minimum 2-3 years in an L&D role, with customer experience background essential.

· Deep understanding and experience in L&D and coaching etc in customer service.

· Previous experience working in and supporting customer service teams.

· Desired: experience working outside of UK.

Survitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe. That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Silver Award by the Defence Employer Recognition Scheme.

Your New Role

Are you eager to be the person who shapes the future of learning and development? Your moment has arrived! We're seeking a dynamic Learning and Development Partner to join our forward-thinking team, that will drive transformative growth towards success!

Reporting into our Head of Learning and Development, you'll be at the helm of our mission to empower minds, ignite potential, and drive exponential growth. You will be working with key management, leadership and people stakeholders, and you will be leading, identifying, planning, delivering and measuring the impact of a range of group-wide learning solutions, working with senior management, to our front line non connected colleagues.

This individual will play a key role in supporting the learning and development of customer service and sales functions across the globe, whilst also supporting and collaborating to deliver other global initiatives as required., Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.