Location: Hybrid, our office is based in Fort Dunlop, B24 9FD, Working (1 day per week in the office, typically Tuesdays), You will be responsible for:

• Providing excellent customer service and support to students/learners after they have enrolled.
• Managing the learning journey for students, including tasks like transferring dates, providing tutor support, handling resits, etc.
• Downloading tutor recordings from Zoom and uploading them to the learning platforms for student access.
• Using systems such as Salesforce, Administrate (for training management), and Totara (for learning management systems) to manage student data and tasks.
• Working within a team of 10 and liaising with internal teams such as Enrolment, Client Services, UX team, and the TED (training) Team., The best part of this role is enhancing learner journeys and helping them achieve success in their learning goals. Additionally, liaising with internal teams ensures smooth communication and service delivery.
  
  To be successful in this role, you must have:
• Confident on the phone and able to handle customer-facing situations effectively.
• Strong customer service experience.
• Ability to work under pressure, managing a high volume of tasks.
• Excellent communication skills, both written and oral.
• Flexible and reliable, able to adapt to the team's needs.
To be successful in this role, it would be great if you have:
• Experience using Salesforce, Administrate, or Totara (LMS).
• Previous experience in a customer support or similar role, preferably in a learning environment.
We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment.

ICA, part of the Wilmington Plc are now recruiting for a Learning Support Advisor who is passionate about supporting learners throughout their educational journey. You're committed to delivering an outstanding customer experience, and you thrive in a busy, customer-facing role where you can make a real difference in the lives of students., We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards. We are part of Wilmington plc, a leading provider of professional learning and development solutions.

What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources!, Confidential Full Time CF15 7QZ Salary From: £24,500 Per Year Salary To: £24,500 Per Year View Job 55 mins ago, Confidential Full Time G40 3QF Salary From: £18 Per Hour Salary To: £18 Per Hour View Job 55 mins ago Our mission is to promote equality, diversity and inclusion in the workplace. EDIJobs aims to find opportunities and reduce barriers for everyone, particularly those in under-represented groups. The EDIJobs Team