The Post

You will be based within the Faculty of Arts and Humanities as part of the wider Student and Faculty Operations grouping which brings together faculty-based professional services teams and related central services.

You will act as a first point of contact for staff and students, deliver a range of tasks relating to the administration of academic programmes and other Faculty activities, support the student experience, and assist academic staff, students and professional service colleagues.

You will demonstrate strong communication, organisational and administrative skills and support the day-to-day running of a busy office. An interest in supporting the student community is essential, as is the ability to work flexibly as part of a team and to prioritise responsibilities within a busy working environment.

Your application of processes and procedures and use of systems will be efficient, effective and customer focused and you will ensure compliance with University regulations and, where appropriate, the requirements of external accrediting bodies.

You will work closely with colleagues across the Faculty as well as others within central professional services teams including Student Administration, Academic Registry, and Student Support Services.

Description of Duties

• Provide administrative support across a range of academic programmes and activities
• Assist in gathering and compiling data
• Support the delivery of faculty teaching and examination activities
• Support committees, working groups and other meetings, as required
• Monitor student attendance and engagement
• Assist preparations for internal external quality assurance purposes
• Assist with a range of financial tasks
• General office operations
• Assist with recruitment, conversion, and induction activities
• Handle confidential information with discretion, adhere to university policies, and maintain high ethical standards in all administrative tasks
• Ensure module and programme information is accurate across all platforms.
• Maintain good working relationships with key contacts to help improve service levels.

Essential Criteria

Qualifications

• Educated to a minimum of HNC/HND level, or equivalent qualifications or equivalent professional experience

Communication

• Communicating verbally and in writing
• Listening actively

Organisation and business planning

• Multitasking and adaptability
• Responding to customer requirements

Data Analysis

• Organising information

Digital

• Utilising software to enable delivery

Interpersonal

• Collaborating and working as a team
• Delivering customer service
• Maintaining good relationships

Judgement

• Identifying and resolving routine administrative issues

Additional Information

*2 positions available*

Full time

Open ended

The closing date for applications is midnight on Tuesday 15 April 2025.

Interviews are expected to take place on Tuesday 29 April 2025.

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.