Lettings & Tenancy Officer

The team is responsible for the allocation and letting of new and existing properties; carrying out pre-tenancy checks to ensure the creation of sustainable tenancies, working with key stake holders to meet housing need in the areas we operate, providing a transparent, fair and consistent service, and maintaining high levels of customer service.

The team is also responsible for the operation of an efficient tenancy management service for all our residents and accurate record keeping.

Role Information:

As a Lettings & Tenancy Officer, you will be responsible for providing a tenancy management service for a defined area and you will take ownership of the lettings of any void or new build properties within this patch. This will include case management of tenancy changes, decants, pre-offer interviews and associated checks, viewings and sign ups, property inspections and efficient admin management. This will be with a focus on customer service, performance targets and the provision of a fair and transparent service.

Jigsaw Homes Group is one of the largest housing groups in England with more than 35,000 homes across the North West and East Midlands.

We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?

Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).

We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4 day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.

As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.

If you are looking for a career with an outstanding company then please read on.