Local Driving Test Manager

Are you someone who is a strong advocate for change? Can you use effective leadership skills to lead a team to drive forward service improvements? If so, we have the perfect opportunity for you to join our diverse and evolving team! As Local Driving Test Manager, you will be responsible for all aspects of Driving Test operational management within a given Driving and Vehicle Standards Agency (DVSA) sector. This involves leading, managing, motivating, and inspiring staff across the sector to deliver excellent service, with a strong commitment to driving and delivering business efficiencies, maintaining the integrity of the driving test and contributing to the wider safe driving principles. You will line manage up to 12 members of staff across several test centre locations. Alongside this you will ensure a consistent high standard of customer service is delivered across the sector including professional and courteous customer contact. Your key responsibilities include, but are not limited to:

• Setting clear performance expectations, monitoring delivery, and providing feedback to ensure achievement of desired outcomes.
• Monitoring and managing performance of examiners to ensure correct assessment, controlling and conducting of tests, using appropriate metrics, monitoring tools, management information and processes.
• Ensuring that the Performance Management System is implemented uniformly and effectively and fairly.
• Guiding and influencing the behaviour of examiners to support organisational and individuals' development goals.
• Working collaboratively with other areas of the business to deliver desired outcomes.