Luxury Sales Consultant

We have several opportunities for outstanding people to join Jo Malone London as Fragrance Experts, or Stylists as we like to refer to them - who bring the brands generosity to life within our boutiques through exceptional customer service.

Fragrant fun, curiosity and kindness are key.

Working as part of our Edinburgh Airport based Travel retail team you will be working within one of the most dynamic retail environments, within the stores of our retail partner World Duty Free.

Travel Retail is such an exciting retail opportunity, no 2 days are ever the same! In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, corporate clients and media contacts.

Creativity is our day to day. From the signature Hand and Arm massage to hosting consultations where you will help bottle some precious memories for passengers.

The Role The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals

Other responsibilities include, but are not limited to,

maintaining the store environment, operations, stock, events, keeping customers information for CRM use, assisting with opening and closing of the Boutique and housekeeping duties

Warm, kind and friendly, love to help with a can-do attitude

Passionate for service and storytelling whilst being adaptable and versatile

gracious, intelligent, smart and have a groomed, clean and crisp image

able to provide inspirational, authentic and personalized customer service

Ability to work retail hours including early shifts, late shifts and weekends in a fast-paced work environment, In order to work at any UK airport you must first obtain an Airside pass, which allows you to work in the airport. Applicants must have an in-date passport A checkable 5 years work/education history and have a satisfactory security clearance from the relevant airport authority and CRC check Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.