Macer | 23 Month Contract | (Outside IR35) | Hybrid (Edinburgh, 3-4 days onsite pw) | Starting ASAP

Day Rate: 193.09

About the role

To support the successful achievement of the clients terms of reference, the client is looking to recruit a Macer. The successful candidate will work under the supervision of the Assistant Head: Operations. Primary responsibilities will include, but not be limited to, calling witnesses, escorting the Chairperson to and from the Hearing Room, engaging with the Chair/stakeholders on a regular basis, and helping to ensure security and appropriate standards of behaviour are maintained during proceedings.

This post offers an excellent opportunity for a highly conscientious individual to gain further experience in a dynamic environment, where they will be making a significant contribution to the investigation of the abuse of children in care, and recommendations to changes in policy and practice to protect children in the future.

Main Duties

• Present, at all times, a professional, alert, visible and commanding presence;
• Escort the Chair to and from the Hearing Room and engage with the Chair on appropriate matters;
• Announce the commencement/closure of proceedings and call witnesses to give evidence as required;
• Document and report any matters of concern to the Assistant Head: Operations, providing complete and accurate incident reports as appropriate;
• Ensure the safety and security of visitors to the Hearing Suite;
• Work as part of a multi-disciplinary team using a trauma-informed approach;
• Greet, assist and direct members of the public as required;
• Securely move documents and other light items to and from the Hearing Room;
• Collaborate with Counsel, Witness Support, and the wider client team to ensure the successful delivery of Hearings, taking on any necessary task to support their delivery;
• Assist in reviewing and, where applicable, creating and implementing standard operating procedures (SOPs) to ensure there are defined measures of control in line with ongoing business needs;
• Undertake general administrative duties, and other appropriate tasks when the Hearings are not in session to support the work of the wider Operations Team;
• Adhere to established administrative processes, recognising, and developing areas for improvement;

Essential Skills & Experience:

Technical Knowledge:

• Prior experience of working with members of the public in a relevant sector, e.g. courts, and security.
• Excellent and demonstrable customer service skills
• Strong observational skills with the ability to evaluate and respond to any unexpected matters in a swift and effective manner.

People Skills:

• Excellent interpersonal and communication skills;
• Able to adjust communication style for appropriate audience;
• Ability to build and maintain the confidence of the Chair and senior team acting with discretion at all times;
• Strong problem solving skills with ability to work autonomously
• Personal resilience and the ability to deal with what can be a distressing subject matter.
• Flexibility in working hours to meet business needs.

This role has been deemed Outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.