Maintenance Administrator

We have an exciting opportunity for a Maintenance Administrator to join our Retail team on a fixed term four month contract based in our Central Support Office in Lasswade. You will be the first point of contact for all store repairs and maintenance queries. You will have exceptional organisational skills to provide effective and efficient administrative support to the Maintenance Team.

This role will be required to undertake Out of Hours support, receiving and processing emergency calls at weekends (1 weekend out of 4). There is an additional payment for this.

Responsibilites

• First point of contact for all queries including calls, mail and email enquiries


• Provide general admin support for the maintenance management and repairs team; ad-hoc admin support as required


• Create, process and check repair and maintenance purchase orders and invoices


• Ability to communicate and report key information clearly; provide the appropriate level of information and data required to the wider team


• Maintain an up-to-date register of maintenance and certificates


• Assist with the authorisation of quoted repairs sign off


• Occasional weekend cover and possible site visits with the odd night away.
  
  Experience working as an administrator in a busy department.


• Excellent organisation skills with strong attention to detail.


• Proactive to get things right, every time.


• Strong planning, prioritisation, presentation and problem-solving skills. You'll need to be comfortable managing multiple tasks with tight deadlines.


• Strong interpersonal skills - you will be building relationships with colleagues and stakeholders throughout the business.


• Excellent written and communication skills.


• Has a curious mind and a desire for continuous learning; self-aware and open to feedback; does not become defensive when receiving feedback but sees it as an opportunity to grow & develop; confident and able to admit mistakes and learn from them


• Adapts quickly to change, able to effectively prioritise workload to meet deadlines / targets; asks questions to establish if there is a better way of doing things; tailors' approach and language used to the audience


• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
  
  At Dobbies, we're proud to have history dating back to 1865. Founded by James Dobbie, we're the UK's largest garden centre retailer, with 3,800 colleagues and 77 stores, including six little dobbies, and a Central Support Office near Edinburgh.


Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We have something for every season, occasion and style of garden, outside and in.

Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together.

We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.


• Holiday - enjoy a well deserved break with 33 annual leave days per year (pro-rata for part time)


• Discount - treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls


• Pension - save for the future with our company contributed enhanced Group Pension Plan


• Season ticket loans - spread the cost of travel with an interest free loan


• Access to Wagestream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice


• Access to Retail Trust - seek confidential support, access to a Virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform


• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes


• Study assistance - invest in your professional development with funded courses and qualifications


• The little things to keep you going through the day - free tea, coffee, and milk


• Collaborative office space - with access to our wellbeing room, learning resources and even a book swap


• Invites to our annual company conference, summer and Christmas social events