We have an exciting opportunity for a Maintenance Administrator to join our Retail team based in our Central Support Office in Lasswade on a 12 month fixed term basis. You will be the first point of contact for all store repairs and maintenance queries. You will have exceptional organisational skills to provide effective and efficient administrative support to the Maintenance Team. This role will be required to undertake Out of Hours support, receiving and processing emergency calls at weekends (1 weekend out of 4). There is an additional payment for this. Responsibilites

• First point of contact for all queries including calls, mail and email enquiries
• Provide general admin support for the maintenance management and repairs team; ad-hoc admin support as required
• Create, process and check repair and maintenance purchase orders and invoices
• Ability to communicate and report key information clearly; provide the appropriate level of information and data required to the wider team
• Maintain an up-to-date register of maintenance and certificates
• Assist with the authorisation of quoted repairs sign off
• Has a curious mind and a desire for continuous learning; self-aware and open to feedback; does not become defensive when receiving feedback but sees it as an opportunity to grow & develop; confident and able to admit mistakes and learn from them
• Adapts quickly to change, able to effectively prioritise workload to meet deadlines / targets; asks questions to establish if there is a better way of doing things; tailors' approach and language used to the audience
  
  Be able to multitask within a fast past environment
• Attention to detail
• Able to work independently as well as part of a team
• Self-motivated
• Excellent IT skills with the ability to find way around new tools quickly and comfortably.
• Ability to communicate in a timely and friendly manner
Measures of success
• Managers feel supported through all repairs and maintenance queries
• All administrative tasks are completed as required, within deadlines and attention to detail
• Maintenance registers and certificates are kept up to date
• Purchase Requisitions are raised and authorised accurately to generate POs
• All invoices are processed timely
• You demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
  
  At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for, We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.


• Holiday - enjoy a well deserved break with 33 annual leave days per year (pro-rata for part time)
• Discount - treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Pension - save for the future with our company contributed enhanced Group Pension Plan
• Season ticket loans - spread the cost of travel with an interest free loan
• Access to Wagestream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust - seek confidential support, access to a Virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
• Study assistance - invest in your professional development with funded courses and qualifications
• The little things to keep you going through the day - free tea, coffee, and milk
• Collaborative office space - with access to our wellbeing room, learning resources and even a book swap
• Invites to our annual company conference, summer and Christmas social events