Managed Lines Coordinator

North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer's point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways. Responsibilities: The Managed Lines Coordinator oversees the full lifecycle of circuit services, from new deliveries to customer renewals, and manages ongoing contractual changes and administrative tasks. The role involves processing and verifying sales orders, coordinating with suppliers and customers, and updating customer and asset records. The Managed Lines Coordinator ensures the customer service schedules and invoicing align with contract terms, manages cancellations, and verifies timesheets with the Network Operations Centre (NOC). For new service deliveries, the role includes ordering and scheduling, monitoring costs, handling contractual SLAs, and updating SAP records. The Managed Lines Coordinator also handles the customer and supplier queries, cancellations, and coordinates service adjustments. Additionally, administrative tasks include authorising timesheets, invoicing, and order management. This role requires excellent organisation, attention to detail, and clear, consistent communication across departments to ensure smooth service delivery and contract fulfilment., Managing Customer Renewals:

• Processing sales orders, verifying costs, revenue, and contract dates
• Raising purchase order requests
• Coordinating with suppliers
• Signing call-off contracts
• Updating asset records
• Invoicing customers
• Preparing handover documentation for services into the NOC and finance
• Updating customer service schedules
• Establishing customer invoicing schedules
• Managing customer cancellations according to contract terms
• Managing the ongoing accounts/ cost and revenue
• Liaising with the NOC to approve timesheets against fault calls
Managing New Deliveries:
• Ordering new services with supplier - ensuring costs/contractual SLAs are in line with what has be sold
• Liaising between supplier and customer to ensure all appointments are scheduled
• Monitoring costs
• Monitoring delays and additional charges such as ECC's (additional contractual charges), Wayleave agreements and permission to build/dig requests.
• Ensuring financial are correct and invoiced, once live.
• Goods Receipting of Supplier PO's
• Supply Service schedules which are in line with the customer agreement.
• Supply a handover into the NOC
• Ensuring the SAP project is updated with the correct contractual dates and NOC support fees and work hours for correct engineers.
Managing all changes/queries within the lifecycle of the contract
• Assist with invoice queries, from both suppler and Customer
• Dealing with customer cancellations, raising with suppliers and liaising with the NOC team and sales to confirm cancellation. Organising the return of and supplier loaned kit.
• Upgrades/downgrades on existing connections
SAP - Admin
• Authorising NOC timesheets against the project checking customer details and fault call reference
• Raising manual or setting up invoice schedules sales orders.
• Profit/Loss accountability
  
  Strong organizational skills
• Attention to detail
• Ability to communicate effectively with team members, wider business (Sales, NOC, finance teams) clients, and external partners.
• The ability to manage multiple tasks simultaneously.
• Excellent communication skills
  
  At North we embrace the following values:
• Know Your Craft: We strive for excellence in our work, continuously learning and adapting to stay at the forefront of our industry.
• Know Your Colleagues: We value collaboration, diversity, and mutual respect, fostering a workplace where everyone's contributions are recognized and celebrated.
• Know Your Customers: We are dedicated to understanding and exceeding our customers' expectations, delivering products/services that make a positive impact on their lives.
Know How to Connect: Building meaningful connections is at the core of our success. We value open communication, teamwork, and relationships that go beyond the surface.