Manager Business Process

Responsible for directing the design, development, implementation, governance & maintenance, measurement, and evaluation of operational processes and procedures. This role will train, coach and consult functional process owners within Stericycle on Business Process Management principles. This role will also assist with the creation, implementation and adoption of specialized operating plans for new customers.

Key Job Activities:

Lead cross-functional teams to create of operational processes, procedures, and work instructions. This includes internal and external customer/stakeholders.

Maintain a central repository of all relevant documentation. Build data governance into approval workflows. Ensure adherence to governance rules are adhered to by stakeholders. Communicate changes to employees impacted. Work with training groups on building content.

Work closely with Commercial team members to identify when customers are requesting activities outside the standard process. Recommend and facilitate workable solutions with stakeholders. Responsible for creating customer specific operating plans and communicating to impacted parties.

Research, collaborate, recommend, and justify innovation that will improve efficiency and lower Stericycle's cost to serve.

Model/map end to end operational processes to measure and evaluate opportunities for efficiency.

Project Analysis and reporting

Support broader process and procedure projects, as needed.

Required Education: Bachelor's or equivalent.

Preferred Education: Master's or equivalent.

Experience (EMEAA):

Have strong understanding of process management related concepts.

Must be comfortable working with senior management as the content and insights provided by this individual are shared throughout various levels of the organization.

Demonstrating advanced use of Microsoft applications is a requirement.

Ability to articulate and present complex data in a user-friendly format is critical to the success of this role.

Must have the ability to work collaboratively in a team environment.

Must be subject matter expert with ability for business process simulation and optimization.

Deals openly and honestly with people in all levels of the organization while building credibility and maintaining trust. Exhibits empathy and sensitivity for the needs of others. Is perceived by others as being helpful and supportive.

Demonstrates the ability to be a self-starter who can utilize strong problem-solving skills to generate creative solutions to complex issues.

Demonstrates the ability to identify specific activities required to accomplish objectives, rank them in order of importance, and coordinate and take action to achieve desired results. Prioritize multiple activities and projects.

Demonstrates the ability to interact and participate effectively in a team environment; actively listen, confront issues and provide feedback to others on the team as well as internal and external customers, in a courteous and timely manner.

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.