Manager Customer Solutions - Everyday Banking Payments

Everyday Banking is the at the heart of our growth strategy with our Current Account and Overdrafts, Savings and Payments products supporting our mission to provide the best products for our UK customers and to grow relationships of the bank.

We're redefining our team to work closely alongside our Platform teams focusing more on delivering customer solutions and better customer connections faster to deliver mobile first products, serving the needs of our customers faster.

Our agile team is fast paced, focused, and fun; achieving success by empowering you to make decisions quickly, working together across our different teams to solve problems faster and with less bureaucracy getting in the way, we're equipped with better tools to work more efficiently.

We have created brand-new roles and seeking individuals who'll continue to lead on solving customer and commercial problems.

You'll have a deep understanding of our commercial drivers and the OKRs that we're driving, and you'll make sure we're constantly understanding our performance against these.

Bringing the customer focus, and using your deep regulatory knowledge of the products, you'll work in collaboration with our platform colleagues, using your combined expertise to solve customer problems and deliver at pace.

You'll work directly with the product owners to deliver commercial results and prioritise the delivery of outcome focused changes to product and service.

You'll be the core partners to Customer Propositions and Segments.

We're heavily investing in our Everyday Banking products and teams, to deliver of our purpose of Helping Britain Prosper.

And that's why we need someone special.

Our culture is key. So we want someone who is open, collaborative, driven, commercial and agile mentality who can lead a diverse team whilst having fun along the way.

The role

The Manager Customer Solutions role will play a key role in the modernisation & development of critical card & payment platforms, working in partnership with the Everyday Banking Platform teams, wider teams across Consumer Relationships and other Group platforms.

The manager will collaborate to deliver strong commercial and customer focused outcomes, delivering new platform capabilities that will enhance resiliency, improve customer experience, drive product innovation and reduce the risks associated with legacy processing systems.

Underpinned by a strong risk decision making framework and knowledge of regulatory compliance.

Main Responsibilities :

Supporting the Senior Manager to develop, shape and deliver the commercial objectives for products, setting stretching goals, managing performance, and contributing to major strategic change that impacts the Group's Critical Debit Cards & Payments Processes.

Use data to help make informed decisions, to shape our approach, considerations, and risk appetite as we transition from legacy to new architecture and develop new products to enhance customer experience and business commercials.

Maintain a strong risk management approach, assessing and mitigating risks in alignment with Group's policies and legal obligations.

Take ownership of risk decisions and leverage regulatory expertise to ensure that our products comply with regulations such as Consumer Duty & PSRs.

Work closely with the Lab and Product Owners, to create a roadmap and prioritised backlog of change, to benefit both customers and the organisation.

Ensure solutions are mobile first, personalised and add value by implementing the Consumer Relationships strategy.

Understand the product market, demonstrating clear understanding of customer, market, conduct, regulatory and competitor trends.

What you'll need

You'll be Customer Centric - Promoting value of customer outcomes with team and peers and ensuring work efforts achieve these.

Anticipating customers' needs and using customer insights to present targeted, integrated, and outcome-focused solutions and opportunities.

Leading cross-functional teams to apply the customer-centric product mindset, ensuring quality performance and innovation to deliver successful products.

You'll be Commercially Driven - Robust and committed focus on business performance ensuring our products meet our customers' needs and support our growth strategy and business objective to build deep customer relationships.

You'll understand our Control and Regulatory environment - Understanding the regulatory environment and applies knowledge of the relevant rules to their product decisions.

Ensuring we deliver great customer outcomes that meet with regulatory requirements. Identifying, measuring, managing, monitoring, & reporting on risks.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.

We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.

Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

You'll have a Product Innovation & Development mindset Applying the relevant customer, business and market analysis methodology to understand the customer and market landscape and translate the understanding into new and innovative product ideas.

Uses varied experience to support the product to delivery and market.

You'll be Product Delivery focused Defining the product roadmap and managing end-to-end product development. Using your varied experience to drive the design and development team to deliver quality product at pace.

We'll be looking for these skills and experiences. But we know careers, like life, don't always go in a straight line. So, if you don't have all of the above, but think you've got what it takes, get in touch.

We're hiring for attitude, experience, and expertise in equal measure.

If you have any questions regarding this opportunity, please contact Alexandria Pierre

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes :

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

30 days' holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies