Want to be part of our community? We're currently recruiting for a Managing Agent Officer to join our Home Ownership team.

What you'll achieve in the role:

The overall purpose of this role is to oversee external managing agents, ensuring effective estate management, resident satisfaction, and financial transparency.

Key responsibilities include:

Monitor managing agents' budgets and accounts to ensure compliance with legal agreements.

Serve as the primary point of contact for residents regarding managing agent issues and attend Annual General Meetings (AGMs) and other resident forums to address concerns.

Proactively manage finances to prevent unexpected cost increases and improve transparency.

Work closely with internal teams, including Development, Neighbourhood Wardens, and Estate Services.

Strong understanding of lease agreements, including terms, interpretation, and legal/regulatory responsibilities.

Customer-focused, with a commitment to providing a customer-centric approach to all interactions and decision-making.

Understanding of service charges and how they are applied, calculated, and communicated.

Experience working within a regulated sector, adhering to policies, regulations, and standards in property or housing management.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven

We Put Customers First in everything we do.

We will Always Be Curious about how we can do better.

We work together to Make It Happen.

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

Competitive salaries

Fantastic work/life balance with flexible working and generous leave entitlement

Strong focus on learning and development, with opportunities to grow your skills and career

Enhanced maternity, paternity, and adoption pay

Funded health cash plan

Extensive wellbeing support

Voucher-based recognition scheme

Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

We will consider applications for part-time working and job sharing; please include this information in your application.