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Market Manager, Korea

Trip

Market Manager, Korea

£24800

Trip, Edinburgh

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 26 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 1939c06ac5cf4c1ebc71498f5e37f13c

Full Job Description

  • Responsiblefor the day-to-day supervision of a group of customer advisors including workand attendance monitoring in accordance with organization policy and applicablelegal requirements

  • Identifyperformance related issues, develop an action plan for improvement, implementcorrective action, up to and including termination of employment

  • Supervise theoperational data of the call center and conduct proper onsite management andeffectively distribute the daily workload for advisors on shift.

  • Effectivelycoach direct reports on their performance on a regular basis to ensureperformance metrics (KPI) are achieved at a minimum weekly

  • Hostdaily standups, weekly 1 : 1 and team meetings as well as effectively present keyroot cause analysis weekly to the management team.


    • Conduct Team Meetings toensure expedient communication of relevant information and as an open forum forinput. Schedule and organize team activities.
  • Train and convey newprocedures and monitor the implementation and performance, promptlyhighlighting challenges faced effectively via appropriate challenges aimed atconstantly improving service quality.

  • Effective handling ofcustomer escalations with exemplary investigation skills and knowledge aimedtowards providing an empathetic customer experience

  • Conduct communicationconcerning the monthly performance appraisal with direct reports as well asyearly review recommendations

  • Work with localWorkforce Management for the daily channel distributions and all ad-hoc RealTime Management of Service Levels.

  • Compete the tasksassigned by Operation Manager / Group Leader in time., Everyone is on a trip, whether it's a career trip or a life trip. At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more?

  • Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions

  • Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

  • We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

  • We encourage flexible work arrangement

  • Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

    Minimumtwo years leadership experience in customer service team preferred.

  • Experiencein internet companies, call centres, or tourism industry preferred.

  • Strongcommunication skills with proficiency in both English and Malay

  • Works well under pressure and follow through on items to completion

  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

  • Ability to mentor, coach and provide direction to a team of employees

  • Willingness to work aflexible schedule including weekends and public holidays

  • Drives direct reports toachieve KPIs and business goals through coaching, mentoring and providingregular feedback

  • Able to arrive todecisions guided by policies, procedures and business plan; open to receiveguidance and oversight from manager


    • Why We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace.

    About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.

    Across its platforms,

    We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24 / 7 customer service in 19 different languages.

    We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

    Introduction

    We are lookingfor Team Leaders, who will be supporting customers for products from hotel reservations to flight tickets to everythingabout travel.

    As the voice of , you will use your interpersonal skillsand passion to let travelers trust us to take care of their trip.

    This positioncomes with competitive pay, comprehensive benefits, and various opportunitiesto support your development. Do you have what it takes to become a part ourdynamic and fast-growing team?