Member Services Administrator

It is an exciting time to join the Law Society of Scotland. We are creating a new team that brings together our accreditations and affiliate memberships. To support this change, we are looking for an administrator to join the team.

This role is varied, with significant contact with solicitors, paralegals and expert witnesses.

An important part of the role is being the first point of contact for solicitors and paralegals who wish to apply for accreditation through the Law Society and for those who wish affiliate membership.

The role entails liaising with applicants and colleagues throughout the application process to determine if the applicant meets the eligibility criteria and thereafter processing the applications.

Once the applicants are successful, the role holder will be dealing with day-to day enquiries (phone and email) and maintaining the records. Each group is required to renew their status (some annually) and it will be the job of the role holder to ensure that renewal processes run smoothly.

The role will provide monthly reporting on accredited and affiliate membership groups and will have a strong focus on membership growth and retention.

The Law Society of Scotland is the professional body for over 13,000 Scottish solicitors and with over 170 staff members, our primary focus is to support a thriving profession of high quality and trusted solicitors in Scotland with access to justice for all. The work of the Member Services Team includes providing support and services to our members through our confidential helpline, continuing professional training, certification and accreditation programmes, affiliate programmes, as well as ensuring all members are registered to practice.

At the centre of our organisation are the values of Respect, Openness, Progress, Inclusion, and Integrity which drive our teams to deliver the best possible service for the legal sector and beyond., To be the first point of contact for enquiries about gaining accreditation or becoming an affiliate member.
To administer the application processes for accreditations and affiliate memberships.
Support members to maintain and renew their accreditations and affiliate memberships.
To assist with reporting.
To carry out any other reasonable duties that may be expected.

Previous experience of a customer-focused environment
Previous administration experience
Competence in use of Microsoft Office products
Effective communication skills
Able to read, understand, communicate and act on complex sets of information.
Able to adapt to changing priorities
National Grade 5 English or equivalent
National 4 Grade Maths or equivalent

We offer a comprehensive benefits package to support our colleague's professional and personal needs. Some of these include:

A hybrid working environment
Flexible working, to allow you to work around your lifestyle and commitments.
30 days holiday plus bank holidays
A competitive pension provision scheme
Excellent family friendly benefits
Learning and Development opportunities to enhance your skills or through programmes leading to professional or academic qualification.
Various health and wellbeing benefits such as confidential counselling services, bike to work scheme, eyecare, and offers on well-known brands through Edenred.

The Law Society of Scotland is an equal opportunities employer, and we welcome applications from candidates with diverse backgrounds. We hold an Investors in Diversity Award in recognition of our commitment to advance fairness, respect, equality, diversity, inclusion and engagement within our organisation and the Scottish legal sector. More information can be found on our Equality and Diversity page.

We are always on the look for new talent to join our incredible workforce. If you are looking for a new opportunity within the society, we would love to hear from you!