Membership Assistant

The role

To process and contribute to all RZSS membership and adoption administrative, financial and sales activities, ensuring income is processed accurately and on time, whilst providing high levels of customer service to all stakeholders.

Some of the things you’ll do:

• Accurately process membership and adoption applications and renewals, adhering strictly to deadlines and in full compliance with GDPR requirements.
• Use and maintain membership and adoption databases to securely upload, extract and process data.
• Ensure all queries (email, phone, face-to-face) are answered within a reasonable timeframe and with first-class customer care.
• Provide high levels of customer service to both internal and external customers.
• Provide ad hoc admin support where required, e.g. post duties, mailings, donation processing. Responsibility for regular processing of sponsorship packages for development team.
• Create adoption pack materials using database exports, assembling the packs and processing the postage. Including post-Brexit international postage processes.
• Exporting adoption signs and distributing to enclosures throughout Edinburgh Zoo. Sending relevant signs to Highland Wildlife Park to be distributed.

What we’re looking for: 

• Good achievement in standard grades (or equivalent), including English and maths.
• Competent in the use of Microsoft Office (Word, Excel, Outlook)
• Fast and accurate typing and inputting skills.
• Strong written and verbal communication skills
• Providing first class customer care and service, including dealing with customer complaints.
• Skilled in communicating constructively with customers by phone, email and face to face.

Please see the role profile for further information on what the role involves and essential/ desirable criteria.

What you’ll get in return:

• Starting salary between £23,400 - £23,900 (offer based on experience) with future salary progression up to £24,400 per annum
• 37.5hr working week (weekend working required on a rotational basis)
• 34 days annual leave (pro rata)
• Discount in both retail/catering
• Access to a healthcare plan
• Employer contributory pension scheme
• You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.