Membership & Events Admin Assistant

Membership & Events Assistant
Edinburgh City Centre (On-site)
£11,352
6 month fixed term contract

A prestigious, independent membership organisation is seeking an enthusiastic Membership & Events Assistant to join their team in Edinburgh. With over 500 years of history, this institution is dedicated to advancing standards and supporting the education and training of their professional members globally. Their membership base, which is growing steadily, includes over 32,000 individuals across more than 140 countries, driving excellence and promoting industry standards worldwide.

This varied role involves working across the Membership Services Team (3 days) and the Membership Engagement Team (2 days). The Membership & Events Assistant will be essential in ensuring a positive experience for members at all levels, handling enquiries, supporting ceremonial events, and maintaining accurate membership records. The role also involves supporting the annual subscription renewal process, promoting membership, and assisting at diploma ceremonies, both in-person and remotely.

Reporting to the Events & Membership Manager, you'll be tasked with:

• Providing responsive, customer-focused service to all membership levels, managing queries about benefits, ceremonies, payments, and subscriptions.

• Assisting with the onboarding of new members, offering administrative support, including handling correspondence, managing welcome forms, and producing visa letters.

• Preparing and despatching Diplomas for members attending ceremonies, ensuring high standards of service.

• Contributing to promotional activities to increase membership engagement and raise awareness.

• Providing support at ceremonial events, coordinating with the Membership Engagement Team for smooth event execution.

To be considered for the role, you'll have:

• A degree in marketing, events or similar field or equivalent work experience

• Previous administration experience ideally in a marketing or membership capacity

• Proficiency with IT systems (MS Word, Excel, PowerPoint) is required

• Strong customer service and communication skills

• Proactive and independent worker able to engage with all levels within a business

• Strong organisational skills and attention to detail

At Iconic Resourcing, we understand that not all candidates will meet every desired qualification or skill listed for the job positions posted on behalf of our clients. However, if you believe you can add value to the role despite having a slightly different experience from what we've identified, we would be thrilled to learn more about you.

Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website.