Merchant Branch Manager

As a Merchant Branch Manager, you'll do more than just process transactions. You'll establish strong connections within our Partnering Builder's Merchant, autonomously managing our counter.

With a diverse range of top-tier products and equipment across all building service sectors, we ensure our customers receive the hire solutions they need, precisely when they need them.

Our success hinges on our dedicated team members who consistently deliver exceptional service, fostering loyal customer connections.

Explore our benefits! additional holiday buy scheme, access exclusive discounts on equipment rentals, car leases, and retail purchases.

Plus, you'll receive, life assurance twice your annual salary. Enjoy healthcare and wellbeing platforms with 24 / 7 access to GPs.

And with personalised career development, we're here to help you achieve your goals!

What Does the Merchant Branch Manager Role Involve?

• Lead with Confidence : Independently managing our counter within our partnering Builder's Merchant.


• Elevate Customer Experience : Provide expert assistance tailored to our customers' hire needs, while creatively enhancing their experience through upselling and cross-selling.


• Cultivate Loyalty : Forge strong connections with customers, ensuring they return time and time again.


• Achieve Excellence : Drive key sales initiatives and strategies to exceed sales and revenue targets.


• Innovate Continuously : Keep our approach fresh and forward-thinking, exploring new avenues for improvement and growth.
  
  Customer-Centric Dedication : Exceptional communication and customer service skills, always ready to provide effective solutions and support.


• Proven Performance : Demonstrate a track record of consistently surpassing performance targets and KPIs, delivering tangible results.


• Positive and Proactive Approach : Approach every task with optimism and creativity, find solutions for challenges.


• Passion for Progress : Fuel your journey with a genuine thirst for continuous learning and expanding your expertise in product knowledge.


• Industry Insight : Previous experience in Tool Hire, Construction, or related fields preferred but not essential.


• Driving Licence : Full UK driving license.
  
  Monday to Friday : 7 : 30am to 5 : 30pm


• Saturday Morning : 8 : 00am to 1 : 00pm (Every Saturday; one full day off during the week for every two Saturdays worked)


• Sunday : Closed


Who Are HSS?

We're not just redefining the hire industry - we're leading it. From pioneering online ordering systems to adding cutting-edge tools and functionalities every year, we're proud of how far we've come.

BUT we're just getting started!

Why Join Us?

Imagine yourself as part of a team sets new standards. At HSS, you'll have access to ongoing training, clear paths for career advancement, and the chance to contribute to ground-breaking projects that shapes the future of our industry.

Ready to Make Your Mark?

If you're passionate about innovation, customer service excellence, and driving results, we want you to join us.