Mobile Soft Services Supervisor

Responsible for: Ensuring a good standard the cleaning of all internal areas of the contracts across both the Stirling & Falkirk Campuses. Working hours: 25 hours weekly - shift pattern TBC. Role Purpose To ensure a clean internal environment of all premises is adhered to, in line with the output specification. Responsibility for the management of onsite Chargehands and Cleaners. Role Objectives

• To have the overall responsibility for the practical organisation of the day-to-day cleaning operation.
• In consultation with the Operations Manager, identify the number of cleaning staff required to maintain a clean environment within the set annual budget.
• To monitor stocks of cleaning equipment and materials in order that orders can be placed on a timely basis.
• To organise appropriate training for all cleaning staff.
• Ensure all H & S requirements.
Role Tasks
• To maintain a flexible daily cleaning schedule of all internal areas of the buildings.
• Ensure that identified key areas of each site receive priority in the schedule.
• Liaise with Clients to ensure client satisfaction.
• Liaise with the Chargehands to ensure buildings are being cleaned to standard.
• Undertake any additional cleaning duties as directed, by management.
• Maintain cleaning staff attendance logs and timesheets for submission to Head Office.
• Interview and recruit sufficient cleaning staff to cover the weekly budgeted cleaning hours.
• To be responsible for the day-to-day personnel management of the cleaning staff, and consulting with the Operations Manager on any necessary formal procedures.
• Produce a monthly report to send to the Operations Manager.
• Raise Monthly orders to ensure that consumables, equipment and materials are available as and when required to ensure the effective delivery of the service.
• Investigate and maintain a working knowledge of developments in cleaning equipment and materials and to identify means by which the cleaning operation might be developed.
• Conduct regular site audits to ensure that the specified standard of work is maintained.
• Identify formal and informal training needs for all cleaning staff.
• Ensure cleaners CPD are kept up to date.
• To ensure that all Health & Safety procedures are followed, in accordance with company policies.
• Complete HR documents as and when required.
  
  Supervisory experience in a cleaning environment, preferably in a PPP/PFI environment.
• BICSc certification to an appropriate level is advantageous.
• Experience of operating a management system i.e. ISO 9001:2000, 14001, 18001.
• A pro-active attitude.
• Good IT/computer skills.
• The ability to supervise operatives.
• Excellent communication skills including verbal and the written word.
• The ability to form relationships with clients and to exceed customer expectation.
• Approachable demeanour and a demonstrable commitment to team working.
• A track record of delivering a similar role.
• A commitment to continuing professional development in relation to themselves and their team members.
• Clean Driving Licence to commute between both sites and Head Office as required.