Mobile Virtual Network Operations Engineer

Location: Homebased Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Shift Pattern | 4 days on 4 days off | 7am-7pm    

• Homebased
    At Vodafone UK our homebased working means you'll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.     Who We Are     We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.      At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.  We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. What you'll do      The - Mobile Virtual Network Operations (MVNO) Team provide reactive support to all our MVNO customers, with future capabilities allowing for proactive monitoring. In the event of a reactive complaint, a fault is logged within the UK and Global remedy ticketing systems by the MVNO team, who will retain the ownership management of the fault, to ensure progression and provide consistent, timely customer communication updates, through to conclusion. This includes Mobile services such as Voice, Data, Messaging, Digitalk Billing, Roaming, IVR, and many more.       The MVNO Engineer role is to validate and ensure all the required details are obtained to capture the customer reported issue and to identify the failing element, to minimise customer impact due to service impacting faults. Work closely with senior engineer to understand if a reactive customer fault is a complex issue, required to be handed over, and managed by the next level of support for progression.       You would be responsible for ensuring customers service level agreements (SLA) are achieved, for all in-Service technology services using end-to-end incident management process.       The MVNO team support our customer base 24/7 and this role is shift work: 4 days (7am-7pm) and four days off on a rota basis. Shifts will also be changeable due to cover for night shift and cover leave, .ie night shifts cover are 7 pm to 7am.  Who you are    
• Understanding of Networking, spanning Voice and Data Mobile networks including RAN 
• Ability to build and maintain strong working relationships.  
• Be self-driven, leading your own development.  
• Able to work in a fast-paced environment.  
• SC Clearance or eligible to apply for it  
• Ability to work independently and take responsibility.  
    Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.     What we offer     We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.      Together we can      Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.   If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.  #vodafoneuk #LI-Remote  


• Understanding of Networking, spanning Voice and Data Mobile networks including RAN
• Ability to build and maintain strong working relationships.
• Be self-driven, leading your own development.
• Able to work in a fast-paced environment.
• SC Clearance or eligible to apply for it
• Ability to work independently and take responsibility.
  
  At Vodafone UK our homebased working means you'll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are., We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.