New Homes Aftercare Co-ordinator

Platform Housing Group is currently recruiting for a New Homes Aftercare Coordinator. Which sits within the Quality and Post Construction team, within the Development & Growth Directorate. Role purpose is to provide administrative and aftercare support on new build development projects. This role involves working, and supporting with various teams, including Quality, Customer Care, and Post Construction, to ensure high-quality outcomes for customers and end users. This is a brand-new role, created to ensuring we provide consistent good service and an opportunity for you to bring across your experience in the Housing sector. This role will bring variety, project work alongside BAU with no two days being the same.

You'll be a proactive and motivated individual with a strong commitment to customer excellence. You'll thrive in this stand-alone role, hold excellent communication skills and can manage conflicting demands. Problem solving will come natural to you and you'll have the ability to network and build solid working relationships with our internal and external stakeholders. You'll have confidence working across teams and can manage workload confidently. You'll also have:

• Experience in an administrative role
• Experience in housing or construction
• Proficiency in using IT and data systems, especially Microsoft Office
• Experience in producing and updating reports and data sets for senior audiences
• Attention to detail and ability to multitask
• Proven ability to deliver excellent customer care and value diversity
• Ability to work outside normal office hours as required
While this role is home-based, you should be able to travel to Group offices and other locations for meetings as required.

Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy., We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Salary £34,535 per annum Location Home Based you should be able to travel to Group offices and other locations for meetings as required. Mergefield Title {Mergefield Value} Mergefield Title {Mergefield Value} This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.