Night Auditor

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.,

• As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
• Complete audits, as required in a timely matter
• A Night Auditor contributes to the first impressions of our Guests
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out
• Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments
• Ensure that the night porter checklist is complete
• Always demonstrate a high level of customer service
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
  
  Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Previous experience in a customer-focused industry
• Competent level of IT proficiency
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Night Auditor role for you for you, do you have you the skill set and experience to take on this role? Then what's stopping you?
  
  Doubletree by Hilton Strathclyde, Strathclyde Business Park, Phoenix Crescent, Bellshill, Lanarkshire, ML4 3JQ, Welcome to DoubleTree by Hilton Strathclyde. Ideally located in the heart of the central belt, our Strathclyde hotel is just 12 miles from Glasgow city center and is only a 30 minute train ride via ScotRail. Nearby attractions include Hampden Park, the Emirates Arena and Tollcross International Swimming Centre. We're also just 20 minutes from the shops, museums and nightlife of Glasgow city centre.
Enjoy a freshly baked DoubleTree cookie upon arrival and settle into your comfortable guest room or suite. Each guest room features modern amenities including WiFi access and a large HDTV. Upgrade to a Deluxe Room to enjoy even more space and extra perks including fluffy bathrobes, slippers and a 1-hour extended check out. At DoubleTree by Hilton Strathclyde, you'll find some pleasant surprises to help you relax. We're home to the largest Livingwell Health Club in Europe, featuring an extensive range of the latest fitness equipment, exercise classes and an indoor pool. Visit our spa for beauty and relaxation treatments or unwind in the sauna, steam room and whirlpool. When you're feeling hungry, The Space is the place to be. Meet with friends and clients to grab a bite to eat or a Starbucks coffee, or make it a working lunch with our complimentary WiFi, mobile charging stations, Bluetooth connectivity and TV stations. 24-hour room service is also available for the ultimate convenience.

Would you like to work for a company that gives you:
• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C's apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities - "Hotel specific"
• Free Car Parking - "Hotel specific"
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships - T&C's apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment