Night Auditor / Porter

As Night Manager, you will be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure a minimum of 2 security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy. You will also, set up conference areas for meetings, help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.

Prior experience with Opera Cloud or similar systems as well as nights/hotel reception experience would be advantageous however, full training will be given.

Aimbridge EMEA are part of a larger family called Aimbridge Hospitality with a combined total of 1400 hotels globally. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between., Based in the Mercure Glasgow City Hotel you will be part of a team of passionate people who know that being the best doesn't always mean working around the clock.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge EMEA we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves., In the very heart of Glasgow, this impressive hotel is an ideal base for exploring this cosmopolitan city. It is also close to Loch Lomond and the Argyll countryside

As part of the Aimbridge family, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa


• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.


• 24/7 access to our employee assistance programme


• Career and lifestyle breaks - Allowing you to take time off for key life events.


• Volunteer days - Up to two days per year to support a charity of your choice


• Minimum 28 days holiday.


• Staff Meals on Duty


• Flexible working opportunities.


• Employee of the month scheme with financial bonus


• Trip Advisor Bonus - We love our staff being mentioned & recognised online. For every mention you will receive a £5 bonus.


• Guaranteed day off on your birthday & Reward on MO


• Friends & family rates at dozens of Aimbridge EMEA Properties


• An opportunity for you and a friend to stay overnight in the hotel on completion of probation period


A day in the life of…