Night Manager

We have an exciting opportunity for a Night Manager . You will be the main point of contact for all hotel emergencies and represent the Front Office Manager, Operations Managers, and the GM in their absences. You will assist the Front Office Manager in the running of the Night's operation. You will ensure effective processes, procedures and systems are in place, aligned with our Purpose and Values and standards. As the Night Manager, you will ensure the team delivers an effective and enjoyable experience to all guests. Main Responsibilities:

• Responsible for execution of tasks outlined in the Night Managers Manual.
• Liaise with all department heads on a daily basis to ensure we create memories guests will want to share.
• In the absence of Senior Managers, HODs, Assistant HODs, act as the main point of contact for the Hotel and coordinate all departmental activities as appropriate.
• Plan and communicate VIP arrivals to the hotel team.
• Ensuring the all H&S audits and Night Security walk arounds are completed
• Ensure the Night teams have appropriate tools and training to complete their tasks
• Be present in lobby and reception during peak times and support your team
• Promote a selling culture amongst the Night team and review results daily
• Lead the Night team to deliver exceptional customer service at all points of the guest journey.
• Act on all guest feedback, positive and negative. Respond to guest reviews and update guest profiles accordingly.
  
  You will be well organised, be an excellent communicator and be committed to building and developing the team. We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:
• Previous experience of working within a Front Office/Nights Accommodation environment in a supervisory role is essential.
• Knowledge of the hospitality industry.
• Can deliver excellent service and is customer centric
• Knowledge of H&S procedures
• Previous experience with the Infor Front Office system or any PMS system would be a distinct advantage.
• Proficient with Microsoft Office and IT systems.
  
  You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you'll also receive ……
• Contributions to a pension scheme
• Critical Illness & Death in Service cover
• Employee of the quarter and annual recognition schemes
• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
• Involvement in our employee of the quarter and annual recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Critical Illness & Life Assurance cover