Night Porter

Meldrum House is no ordinary place. Your role is to provide a warm, friendly and efficient service to our guests. Always ensuring the greatest service standards are always delivered and exceed our guests' expectations. As the first and often the last point of contact for guests, you will be integral in the guest's journey with us. In assisting in preparation of the hotel services and facilities for the next service you will play a vital role in supporting the guest journey and the hotel day team. Joining our dedicated team, you will: Main Purpose of Job Meldrum House is no ordinary place. Your role is to provide a warm, friendly and efficient service to our guests. To provide security and always ensuring the greatest service standards are delivered at all times and exceed our guests' expectations. Specific Tasks

• Assist in creating a warm and welcoming environment for our guests.
• Deliver exceptional service to guests at all times.
• Look after hotel security and guest welfare at night.
• Conduct regular floor walks and security checks of fire exits and public areas.
• Reporting any irregularities to the management team.
• Assist in clearing down of, setting up and servicing event rooms.
• Prepare Room Service food and trays in line with food hygiene guidelines and hotel standards.
• Promptly acknowledge guests and answer calls.
• Keep the desk areas clean and well presented at all times and assist with cleaning and housekeeping duties of your department.
  
  As a crucial member of the team, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests during their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality! You will also:
• Deliver excellent standards
• Uses initiative
• Have a customer service attitude
• Can multi-task and organise a variable workload
• Hold a genuine desire to provide a Warmer Welcome to our guests
  
  We will provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career. So, whatever your vibe, our family can never be too big, there is a place here for you. We have one ask - that you bring your personality, ideas, and spark. Meldrum House is part of the Apex Hotels Group, an innovative, thriving business and we want you to be part of our exciting journey.
  
  You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• Referral bonus when your friends or family join the team.
• Contributions to a pension plan.
Following your first successful 3 months, you'll also receive ……
• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
• Involvement in our employee of the quarter and annual recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• Discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts