Nightshift Telephonist

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

As a Telephonist on our Raigmore Hospital digital switchboard, you will deal with a high volume of calls providing first line communication to colleagues and the general public. Presenting a helpful and polite manner to both internal and external callers, whilst maintaining the high quality and service standards required.

Previous telecoms experience would be beneficial, however, all training will be provided.

You will ensure that our callers receive a prompt efficient service, and carry out the expectations of laid down procedures covering: Emergencies, alarm activation and out of hours on-call staff.

You must have the ability to work as part of a team and as a responsible individual, follow instructions and possess good communication skills.

Hours  of work are 18.6 per week working week 1 - Monday and Tuesday 23.30pm - 7am and week 2 Wednesday, Thursday and Friday 23.30pm -7am

Informal enquiries to:
Joan Connor, Assistant Telecomms Manager, Tel: or Email: joan.connor2@nhs.scot

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

ADDITIONAL INFORMATION FOR CANDIDATES

• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for short listing purposes
• Posts close at midnight on the indicated date
• For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
• Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately
• Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates
• Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues
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• Once you have submitted your application form you will be unable to make any amendments
• Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland
  
   

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay.  This reduction will also be applied pro rata for part time staff.  This advert and any subsequent offer/contract of employment therefore reflects the new working hours.  However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.  If you have any questions or concerns please contact the Recruiting Board.