Operations Administrator - Senior Process Associate - English - Hybrid Glasgow

Inviting applications for the role of Operations Administrator - Senior Process Associate - English - Hybrid Glasgow

In this role, the Operations Administrator will be part of the multi-skilled Operations team working on the processing of all operational tasks including mail activities, Money in, Money out, plan servicing, Trading, Distribution and Corporate actions tasks within set service level agreements.

Responsibilities

· Daily processing for all operational processes in line with the service table and regulatory requirements for Mail-in/Out, Money in, Money out, Plan Servicing, Customer reporting, Trading & Settlement, Distribution, and Corporate actions

· Daily completion workload ensuring completed right first time and in line with SLA's targets

· Raising & responding to client queries/issues

· Be accountable for actions and take ownership for the accurate completion of tasks

· Assist with non-standard client requests

· Highlight any concerns or risks of service failure to Team Leader

· Work in full compliance with established processes

· Have client focus on all activities

· Assist in the clearance of transactional-related stock and cash breaks

· Escalating to line manager any suspected transactional issues, failures, or potential losses

· Ensure timely corrective action of errors to minimize losses

· Ensure the timely event reporting of breaches and incidents and identification and implementation of preventative measures when issues arise

· Work in full compliance with established processes

· Support the resolution of incidents raised by providing information and evidence where required

· Liaise closely with other teams, to ensure all business processes run smoothly and effectively

· Participates in ad hoc projects as defined by Team Manager

· Participate in daily huddles and team meetings

· Support team and wider teams in resolution of issues and incidents raised

· Support the Change team with changes and platform releases

· Identifying areas for improvement within current processes

· Take ownership of own knowledge and development by having Personal Development Plan in place

· Participate in regular review of written procedures and controls for existing and new processes

· Desirable would be Investment Operations Certificate (IOC) qualification or working towards

· The desire for ongoing self-development

· Experience and understanding of wealth management

· Working in a multi-functional team

Preferred qualifications

· Ability to effectively operate in a high volume, service delivery environment

· Excellent client focus and relationship building

· Ability to work on time critical tasks and manage multiple priorities

· Microsoft Office Suite

· Strong attention to detail

· Process improvement awareness

· Problem solving

· Self-motivated and enthusiastic

· Resilient and adaptable to ongoing change

· Shows initiative and ability to work to one's own deadlines without managerial instruction and/or supervision

· Completer/Finisher

· Communication skills

Genpact (NYSE\: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

· Attractive salary;

· Stable job offers - employment contract

· Work in a multicultural and diverse environment with employees from over 30 countries

· Genpact supports language courses, professional trainings and great career development opportunities

· Free access to our award-winning learning platform