Operations Advisor

Operations Advisor (Monday to Friday, 35 hours between 8am and 6pm, starting salary c. 25,000-26,000 (based on experience)


The Role:-

Working as part of a small dedicated team, you'll provide first class service to our clients and customers as well as supporting the Operations Manager by carrying out a broad range of duties including:
* Answering telephone calls and dealing with customer and client queries
* Dealing with customer communications via email and letter and managing as appropriate
* Processing loan applications and customer and client payments
* Managing various banking processes including BACS, DD postings, cancellations and reconciliations
* Liaising with and providing information to various third parties including Credit Reference and Fraud Prevention Agencies
* Assisting the Operations Manager with the production of meaningful Management Information to assist key internal and external stakeholders
* Providing administrative support to the Operations Manager as required
You'll have a minimum of two years' experience within an Operations/Senior Customer Service Advisor role (ideally within a Financial Services/Contact Centre environment), strong administration skills and good written and verbal communication skills. You should have a proven track record of providing service excellence, strong attention to detail, good PC skills and be flexible and adaptable in your approach to work.

The Package
In return we offer a great working environment, a competitive salary (and annual performance related bonus scheme) excellent benefits including 25 days annual leave, a Pension Plan and Life Assurance.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.