Operations Executive - Transfer Agency

Evelyn Partners Fund Solutions Ltd (EPFL) provides Authorised Fund Manager (AFM / ACD) and Fund Administration services to Authorised Funds domiciled in the UK. Fund Administration services are inclusive of Fund Pricing & Valuations, Financial Reporting & Taxation, Transfer Agency and Technical Fund Accounting & Transitions.

This role is within Transfer Agency reporting to Senior Manager, Transfer Agency. This role will have responsibility for ensuring all aspects of Transfer Agency duties are co-ordinated and completed in a timely and accurate manner as required within service level agreements and regulatory requirements. Duties are principally inclusive of investor dealing, settlements, client money and distributions.,

• Ensure that all tasks are completed to a high standard and work produced within deadlines and that any anomalies are reported to your line manager within agreed timescales.


• Ensure that personal and team KPIs are met, assist in collation of MI highlighting any issues to management.


• Respond to telephone and email enquiries in a timely professional manner, liaising with fund managers and external parties where relevant and in a timely manner, escalating any issues where relevant.


• Log, maintain and respond to written client enquiries in a timely manner, ensuring all client and external documents are relevant and up to date.


• Contribute to the review of team tasks, identifying improvements with a view to enhancing client service. Participate in, and contribute to, any ad-hoc project-related work where necessary.


• Adopt a high-quality culture to minimise errors and ensuring high quality service levels are delivered. Ensuring all work is with a high level of accuracy, including data input, document checking and payments, escalating to manager or relevant department where necessary.