Operations Manager

Scottish Canals are the custodians of the nation's canal network and surrounding estates. Our vision is to care for and invest in the canal network to generate lasting benefit for people and communities;

celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland's resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team - we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities.

We also work with partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to looking after our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for an Operations Manager to join our Caledonian Canal team in Inverness .

The Caledonian Canal is not only one of Scotland's most significant industrial heritage assets, it is also a vibrant commercial waterway, a transport route and the backdrop to a perfect holiday for many thousands of visitors every year.

In this key role, you will lead, coach, support and develop your locally based teams to deliver a consistently safe, efficient and enjoyable experience for our customers and visitors, whether with boats, bikes or boats.

• Experience of working in a fast-changing business environment, maintaining operational standards during periods of significant change


• Excellent written and verbal communication skills with an ability to deal fluently with internal and external customers at all levels


• Operational management in a visitor / infrastructure network environment that delivers an excellent customer service or visitor experience


• Experience of visitor focused work which demonstrates the ability to think strategically whilst also delivering technical challenges


• Experience of effective and efficient delivery processes, cost control, performance measures and reporting


• Successful leadership of large teams including people management, that has created and motivated high performing and diverse teams.


• Leadership through transformational change


• Excellent interpersonal and communication skills.


• Experience improving and maintaining motivation and engagement within teams and of demonstrating a strong people focus.


• Strong financial management and resource planning experience


• Experience of safety management


• Experience of contract management


Desirable Attributes

• Hold or be able to attain a recognised H&S qualification eg IOSH, NEBOSH, IEHO.


• To have managed and led a team within a multi-disciplinary customer facing operational environment, i.e. retail, events and tourism, marketing


• To have had experience of leading a multi-disciplinary team
  
  The role is offered on a permanent basis and with a starting salary of £45,621 (Band F). Working hours 37 hours per week Mon -Fri with occasional out of work pattern working to meet operational demands.


Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, and a contributory pension scheme with up to 10% employer contribution.