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Operations Manager

Jll, Aberdeen

Operations Manager

Salary Not Specified

Jll, Aberdeen

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 13 Dec | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 3fd6aa110bd4486eb4c2ca6022251bd7

Full Job Description

  • Manage the Hard services contract to keep the asset in an acceptable condition as laid out in the contract scope, audit results and KPI's
  • Manage the soft services and all other associated contracts to maintain the agreed service levels. Managed through the contract scopes, audits results and KPI's
  • Responsible for the maintenance and management of emergency plans ensuring optimum team preparedness for crisis situations.
  • Responsible for managing the asset so that it is maintained and run in the most efficient and sustainable way while still delivering a service to our occupiers in the common areas
  • Maintain key performance of the contractors using the key performance indicators set out for the individual contracts and budgetary constraints
  • Manage the delivery of the team duty rota's as directed by the Centre Director
  • Health and safety management responsibility, on a day to day basis, as directed by the Centre Director
  • Responsibility for health and safety management and the development of a strong culture
  • Responsible for Environmental Management Systems, as directed by the Centre Director
  • Adhere to all company policies and procedures
  • Undertake any other reasonable duties as required to meet the needs of the business
  • Undertake operational management responsibilities as necessary
  • You are part of the senior management on call rota and a nominated representative of the Centre Director
  • Responsible for any actions arising from audits carried out at the asset relating to your area of responsibility
  • Ensure high levels of customer service
  • Input into local budgeting and business planning as required
    • Key Measures of Success
  • Ensuring excellent outcomes for monthly Health and Safety KPI's and all audit programmes
  • Keeping within set budget constraints
  • Maintaining records of performance of all contractors
  • Delivery of business plan objectives

    Health and Safety qualification NEBOSH general certificate or equivalent
  • Fire safety qualification NEBOSH Fire Safety or equivalent is desirable, Proven leadership in Facilities Management or a specialised facilities management discipline
  • Membership of IWFM or similar would be preferred
  • Excellent communication skills
  • Stakeholder management experience
  • Ability to accurately implement plans and initiatives
  • Track record of budgetary and key performance indicator management
  • Understanding of RICS compliant service charge management in commercial property

    Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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