Operations Support Administrator

Fintech RS are supporting our client, located in Westhill, to recruit for an Operations Support Administrator to join their team on a permanent basis.

Our client is looking for a well experienced candidate to support within their Operations team, supporting departments such as inside sales, logistics, planning, purchasing and their warehouse team. This is a full time role 8am-4pm Monday - Friday and offer a 9 day fortnight working pattern.

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Key duties in this role:

·       Assist with generating sales related documents including but not limited to quotations, sales orders and shipping documentation

·       Responding to customer enquiries for product information, availability, order status and pricing in a timely manner

·       With guidance from Inside Sales team, communicate regarding order progress with customers and the sales team about the various order updates as soon as possible

·       Assist with follow-up and close out of outstanding quotes with customers

·       Assist with control and expediting import and export of goods to fulfil the predetermined delivery requirements

·       Support with expediting such as sending open order reports, preparing sales order shortage reports and run purchase line reports, expediting all overdue orders

·       Updating stock levels, reviewing replenishment information and pricing, process vendor additions or changes and create sales returns when required

·       Liaise with Finance team regarding payments and updating PO’s

·       Answer PO queries and resolve any invoice discrepancies

Requirements for this role:

·       Proficiency in Microsoft packages

·       Working knowledge of Navision (desirable)

·       Previous experience within an Operations Support Administrator or Coordination role (desirable)

·       Excellent communications skills, both written and verbal

·       Customer service and people skills, as role is very people focused, supporting a number of internal departments and external customers

·       The ability to work under pressure and to strict deadlines