Order to Cash Administrator

Job role: Order to Cash Administrator - 8 Months Rolling Maternity Leave Cover
Location: Menzies distribution, Verdant 2 Redheughs Rigg, South Gyle, EH12 9DQ
Salary: £22,396 per annum
Shift Pattern: Monday - Friday, 09:00am - 17:00pm - 36.25hrs per week 

Menzies Distribution are looking for an Order To Order to Cash Administrator to join our team in our Edinburgh ofiice (Verdant) 

Key Responsibilities:

People:

• Support the Administration team to deliver high-quality service.
• Complete training to meet business requirements.
• Address team conduct issues.
• Proficient in Microsoft Word and Excel.
• Maintain effective relationships with stakeholders and customers.
• Prioritize tasks and work well individually and as part of a team.

Processes:

• Understand and adhere to company workflows and admin processes.
• Ensure data accuracy and integrity in company systems.
• Suggest and implement process improvements.
• Support project work, meeting deadlines.
• Foster collaboration with buying, finance, and retail teams.
• Communicate effectively across departments.

Customer:

• Collaborate with managers to improve processes and service.
• Develop relationships with retailers, publishers, and internal contacts.
• Participate in review meetings to maintain service standards.

Finance:

• Manage payments (Bacs, Card, cheque) and allocate to customer accounts.
• Process credit checks, new customer applications, and vendor setups.
• Handle customer suspensions, closures, and deposits.
• Manage credit balances, refunds, and financial adjustments.
• Respond to inquiries and maintain reports.

Communication:

• Communicate clearly with customers and internal teams via phone and email.
• Ensure all correspondence is accurate and branded properly.

Key Skills & Competencies:

• Positive attitude, attention to detail, adaptability, and strong teamwork.

BENEFITS:

• 31 Days Annual Leave (Pro-Rota)
• Pension Scheme
• Life Cover
• Cycle to Work Scheme
• Eye Care
• Free On-Site Parking
• Onsite Canteen

A bit about us:

At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation – we keep moving forwards.