Order to cash - Credit Controller

Job role: Order To Cash Credit Controller

Location: Menzies distribution - Verdant  2 Redheughs Rigg South Gyle EH12 9DQ 

Salary: £24,000 per annum

Shift Pattern: Monday- Friday, 9am-5pm - Hybrid / 2 days in office (Verdant)  - 36.25hrs per week 

Menzies Distribution are looking for an Order To Cash Credit Controller to join our team in our Edinburgh ofiice (Verdant) 

KEY RESPONSIBILITIES

• Work within Credit Control team to deliver a high standard of service
• Accept training to expand knowledge to ensure the requirement of the business is met
• Highlight issues of conduct within team
• Competent in Microsoft Office (specifically Word and Excel)
• Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
• Liaise with key internal stakeholders and customers where required
• Work well as an individual and as part of a wider team
• Experience in dealing with multiple tasks and prioritising workload
• Assist with training of Team to increase their knowledge and efficiency, as instructed by the Team Leader
• Assist in managing the allocation of work within the Team in the Team Leaders absence
• Understand the company processes and workflows for Credit Control, responsibilities for all aspects of the process
• Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained
• Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures
• Support other commercial teams with project work where necessary, ensuring deadlines are achieved
• Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
• Understand the significance, the use of the data in other departments/branches and its influence
• Communicate effectively with internal and external customers as required
• Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines
• Customer – Act on telephone calls, emails and letters received from customers. Seek ways to improve the customer experience, providing a courteous, efficient and fair service.
• Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
• Manage a portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary
• Reporting on Debt performance and issue to management.
• Record and resolve disputes both internally and externally around outstanding invoices.
• Production of debtor reports for portfolio
• Customer Account Reconciliations
• Maintain and strengthen relationships with internal and external customers
• Negotiating re-payment plans
• Work with administration team to ensure timely allocation of all cash
• Ongoing review of credit limits, ensuring customers remain within their credit limit

KEY SKILLS & COMPETENCIES:

• Positive attitude
• Team player
• Good attention to detail
• Adapts well to change.

BENEFITS:

• 31 Days Annual Leave (Pro-Rota)
• Pension Scheme
• Life Cover
• Cycle to Work Scheme
• Eye Care
• Free On-Site Parking
• Onsite Canteen

A bit about us:

At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation – we keep moving forwards.