Parcels Hub Manager -up to 15 Month Temporary Contract

The Hub Manager is a pivotal senior leadership role within the Royal Mail Operations team and is responsible for the achievement of key performance indicators including safety, quality cost efficiency & people. The Hub Managers key focus will be to improve performance through people, leading, coaching and enabling a team of senior managers to drive activities in the Hub that delivers performance to delight our customers. As Hub Manager, you will be required to:

• Identify and support the Parcel Hub strategy, communicate the actions needed to implement in pursuit of improvement and excellence.
• Role model our leadership behaviours, building trust with our people and our customers within the Parcel Hub.
• Compliance and standards - successfully deploy functional standards and the defined change deployment activities in the Parcel Hub.
• Work with the support functions, (HR, Finance, Customer & Quality, Safety and Programmes) to meet all targets, improved reliance, and relationships with Business Partners to drive and enable performance.
• Build effective local and national relationships with key stakeholders including Trade Unions.
• Promote and drive compliance to all Royal Mail standards and operational processes.
• Manage the Parcel Hub operational budget, cost reduction and productivity targets and prepare and deliver a business plan for the Hub.
• Manage 2 direct reports who oversees approx. 200 frontline staff.
Attendance Predominately Monday to Friday site attendance expectation. The Hub operates 24/7 and a degree of flexibility with your attendance is required.,
• Experience of leading large teams to improve performance and achieve KPIs.
• Coaching teams for high performance.
• Developing relationships across different departments, functions, unions, internal and external stakeholders.
• Drives a customer-centric culture to ensure we deliver on our customer promise and relentlessly improve our offering in line with customer needs.
• Managing physical assets and the assigned budget, estimating, and justifying costs, controlling expenditure, and evaluating outcomes.
• Leading by example, to actively protect the safety, health and wellbeing of themselves and others; ensuring compliance with Safety & Health commitment to create a safe working environment.
• Identifying improvement opportunities, generating ideas, and driving solution implementation.