Part Time Complaints
Anderson Knight, Finnieston, Glasgow City
Part Time Complaints
£25000 - £25000
Anderson Knight, Finnieston, Glasgow City
- Part time
- Permanent
- Onsite working
Posted 2 days ago, 15 Oct | Get your application in today.
Closing date: 31-10-2024 (In 13 days)
job Ref: MD01
Full Job Description
Anderson Knight is seeking a part-time Complaints Handler for a leading financial services organisation. The role, reporting to the Complaints Team Leader, is essential in ensuring customer complaints are resolved in line with company guidelines.
Working Hours:
Saturday & Sunday 9am-6pm, with overtime available during the week.
Key Responsibilities:
- Efficiently log, manage, and resolve customer complaints.
- Take ownership of a caseload of complaints and see them through to resolution.
- Follow internal procedures and processes.
- Maintain high standards of professionalism and customer service.
- Work with internal departments to facilitate resolution.
- Provide regular updates to customers on the status of their complaints.
- Proactively identify trends and contribute to strategies to prevent future issues.
Requirements:
- Previous experience managing complaints from start to finish.
- Strong written and verbal English skills.
- Excellent attention to detail.
- Ability to build and maintain positive relationships.
Benefits:
- 33 days holiday (25 days annual leave plus 8 public holidays).
- Birthday day off.
- Discretionary bonus.
- Up to 20% pension contributions.
- Eyecare and private medical insurance (PMI) benefits.