Part Time Customer Service

Anderson Knight, Finnieston, Glasgow City

Part Time Customer Service

£22000

Anderson Knight, Finnieston, Glasgow City

  • Part time
  • Permanent
  • Hybrid working

Posted 4 days ago, 16 Dec | Get your application in now to be included in the first week's applications.

Closing date: 15-01-2025 (In 25 days)

job Ref: MD01

Full Job Description

Part Time 16 hours Customer Service 

This position is responsible for providing a top-class customer experience throughout the customer journey within the Customer Services Team, reporting directly to the Customer Services Team Leader. The role requires a strong commitment to clearly defined responsibilities and consistent alignment with the company's values and behaviours.


Key Responsibilities

  • Deliver outstanding customer service, maintaining the highest standards at all times.
  • Process customer service tasks, ensuring all actions are completed within required timeframes:
  • Collect daily rental payments via direct debit.
  • Send welcome letters and other correspondence to customers.
  • Ensure timely completion of CCA regulatory statements for customers.
  • Keep customer details up to date and accurate based on provided information.
  • Issue finance settlement quotes efficiently, meeting departmental KPIs.
  • Handle all customer queries in a professional and efficient manner.
  • Adhere to FCA regulations for processes such as early termination, the unwind process, and vehicle finance cancellations.
  • Log all customer interactions accurately and promptly in the system.
  • Complete and send files to Credit Reference Agencies by set deadlines.
  • Submit daily asset registration files to relevant bureaus to secure company assets, updating records as needed.
  • Address customer requests and queries promptly across various communication channels.
  • Maintain accurate customer data, adhering to GDPR and Data Protection regulations.
  • Attend training sessions (internal and external) to stay updated on operational, regulatory, and compliance guidelines, as well as legislative changes.
  • Provide timely and accurate reporting while monitoring departmental trends.
  • Work collaboratively with team members and other departments to ensure high service levels, maintain positive relationships, and contribute to shared objectives.

Operating Hours

  • 35 hours per week, with flexibility required to cover trading hours. Typical shifts span 5 days per week, including weekends as agreed with the line manager.
  • Business hours:
  • Monday to Friday: 8 am - 8 pm
  • Saturday & Sunday: 9 am - 6 pm

Required Knowledge and Experience

Business Experience:

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Flexibility to work outside standard hours, including bank holidays and weekends, as needed.
  • At least 3 years of experience in a Customer Services Administrator or similar role.

Values and Behaviours:

  • A positive attitude focused on continuous improvement.
  • An open and transparent communication style.
  • Flexibility and adaptability.
  • High attention to detail, with strong numerical and analytical skills.
  • A collaborative and supportive team player.