Part Time Hotel Receptionist

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As the Hotel Receptionist, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Encourage guests to partake in the IHG rewards loyalty program
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs and hand out room keys
• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day's schedule
• Jump into other ad-hoc duties when your colleagues need your help
  
  We have a fantastic opportunity for a Hotel Receptionist to join our team at the Hotel Indigo in Glasgow. Previous hotel reception experience using Opera PMS is preferable but not essential as full training will be given., Excellent customer service skills
• Prior hotel reception experience preferred but not essential.
• Must speak fluent English
• Good IT Skills
• Secondary Education preferred
  
  Annual bonus for all Team Members
• Fantastic career potential with one of the UK's fastest growing hotel operators
• IHG staff rates worldwide and Heeton Employees staff rates Heeton UK properties.
• 2 x yearly complimentary overnight stays in our properties
• Retention bonus on completion of 3 and 6-month service
• Service based annual leave, starting at 28 days including bank holidays up to a maximum 33 days after 5 years.
• Apprenticeships with HIT training