Parts Advisor

As a Parts Advisor your duties will centre around serving customers over the phone and counter, identifying and booking out vehicle parts and associated goods. You will be proactive in supporting Company promotions and initiatives and always mindful of our mission to deliver the best service and quality to our customers. Parts Advisor - The role: Reporting to your Line Manager at the branch you are based, your responsibilities include, but are not limited to:

• Answering calls coming into the branch in a friendly and efficient manner.
• Looking up parts using electronic catalogues, websites and occasionally paper catalogues.
• Advising customers on what parts they might need, including add-on sales.
• Checking availability of parts on computer stock records.
• Booking out orders on the computer system correctly but as quickly as possible with due regard to the customer's level of urgency and van schedules.
• Ensuring that all customers receive the best all-round service by telephone or in person, over the counter.
• Learning about new product groups and new brands as they become relevant.
• Ordering from suppliers when necessary.
• Cash handling and dealing with spot and account payments.
• Maintaining shop displays as required.
• Putting stock away.
• Liaising with other departments and other branches to ensure transactions and processes are completed correctly.
• Growing sales by profitable means keeping within the limits of an acceptable branch margin.
• Dealing with customer problems and queries.
• Reporting any serious or unresolved problems to your Line Manager or to a Company Director.
• Communicating effectively with customers and colleagues.
• Assisting colleagues where required.
• Providing any other assistance needed to ensure the smooth running of the branch.
  
  Pentland Component Parts Ltd is a specialist in vehicle parts distribution and has a vacancy and career opportunity in the position of Parts Advisor. The company is looking for a friendly and outgoing individual with previous experience in this role to join our team., The ideal candidate will have experience in motor trade parts telesales and/or customer service, preferably gained in a fast-paced sales-driven environment, and will:
• Have a can-do, positive attitude.
• Be able to work well and deliver results under pressure.
• Be organised with great attention to detail.
• Be customer focused.
• Be dynamic, outgoing and energetic.
• Be motivated by sales but able to deal with rejection.
• Have a willingness to learn and develop.
• Be a team player with the ability also to work independently.
• Have excellent interpersonal and communication skills, both written and verbal.
• Be IT Literate.
• Have a good knowledge of car parts. Knowledge of MAM cataloguing and main dealer EPCs is also desirable.
  
  We are an award-winning motor factor, with over 40 years of experience distributing vehicle parts to garages and workshops in Lothian Region. We have built an excellent reputation with our customers and industry colleagues for supplying high-quality automotive products with a particular focus on providing outstanding service. Our people are fundamental to our success, and you could be part of the team!
  
  Salary: £30,000 to £31,553 - Salary is negotiable depending on experience + Overtime!
Contract: Full Time, Permanent Hours: Monday to Friday 8am to 5pm with 1 to 2 Saturdays per month 8am to 12.30pm paid at time and a half Benefits: Company pension, 28 days annual leave (including bank holidays), employee discount scheme, career progression. Overtime, on average, is two Saturdays per month, paid at time and a half. We are Pentland Component Parts Ltd and we are recruiting!