Parts Supervisor

Volkswagen St. Andrews

Salary up to £30,000. OTE up to £34,000.

Colleague Benefits

• Enjoy your birthday off on us every year!
• Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.

Role Overview

Order Management & Stock Control: Ensure daily processing and invoicing of V.O.R. (Vehicle Off Road) orders, manage PDR (damages and shortages), track back orders, and oversee perpetual stock checks.

Customer Service & Issue Resolution: Handle customer queries, resolve parts identification issues, and provide cover for counter and telephone duties as needed, ensuring customer satisfaction.

Financial Management & Reporting: Control van delivery orders, reconcile unpaid cash sales, complete daily banking, and report parts figures, ensuring accurate financial processes.

Team Development & Training: Provide training, coaching, and arrange development opportunities for the Parts team, ensuring all members are knowledgeable and effective in their roles.

Promotions & CRM Management: Manage parts promotions, ensure timely parts receipts, and update parts emails and CRM inquiries, ensuring daily order processing and customer account management.