Pathway Navigator / Single Point of Contact - 196552 AC

Location: Queen Margaret Hospital, Dunfermline / Remote - Hours: 20 hours per week, Monday-Friday (over 5 days 1pm-5pm or 4 days 12noon-5pm)

We are looking for an individual to join our team as a Single Point of Contact Hub Patient Navigator. The aim of the service is to improve experience for patients referred urgent suspected or diagnosed with cancer and will be achieved supporting patients in:

    appointment management
    timely access for all appointments (diagnostics, MDT, clinic, surgery)
    signposting for clinical advice /support services.  
    provision of Patient Pathway Information 
    administrative management of specific pathways

You will be at the forefront continuing set up and development of a new administration process for the service. You will work within the wider cancer Services team and with GPs and Advanced Nurse Practitioners who will be referring patients urgent suspected cancer. You will be contacting patients to ensure they are aware of their appointments and to answer any queries they may have. You will be a source of contact for these patients and their families, helping them to navigate through their suspected cancer pathway, through diagnostic tests to diagnosis and ongoing referral to treating specialist cancer clinical teams or discharge back to GP if no cancer found. 

We are seeking people who can exercise their initiative, use independent judgement, and make decisions within a variety of situations.

You must demonstrate effective communication, be flexible, a team player and have the ability to work on your own initiative. Good administrative and clerical skills essential; experience of direct patient contact desirable.

You will work within a multidisciplinary team.

Please note the salary for this post is pro rata to part time hours.

A requirement of this post is to become a member of the Protection of Vulnerable Groups (PVG) Scheme Prior to appointment. 

For further information please contact Alison Robertson on or email Alison.robertson11@nhs.scot or Kathy.nicoll2@nhs.scot

NHS Scotland is reducing their full-time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay.  This reduction will also be applied pro rata for part time staff.  This advert and any subsequent offer/contract of employment therefore reflects the new working hours.  However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.  If you have any questions or concerns, please contact the Recruiting Board. 

NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.