Patient Scheduler - Referral Management Service

***** This post is open to NHS Lanarkshire employees only *****

The Role

The Referral Management Service plays a key strategic Role in the delivery of out patient waiting time targets.  The role of the patient scheduler is to accurately record and process the referral from point of receipt in the RMS on the Patient Management System and to schedule, in conjunction with the patient an appointment that meets both clinical priority, the relevant waiting time target and New Way rules.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we'll need you to bring

• SVQ Level 3, Customer Care or experience in an administrative role preferably within an NHS environment.
• Experience within a busy contact centre / office type environment.
• Excellent interpersonal and communication skills is essential.
• Excellent organisational, planning and critical thinking skills when scheduling patients across multiple sites.
• Specialist knowledge of clinical services, waiting time procedures and processes.
• Ability to handle and prioritise work, including matters of a highly confidential and sometimes sensitive nature.
• Proficient IT skills which include a good working knowledge of Microsoft Excel as an analytical and operational tool.
• Knowledge of confidentiality and data protection rules.
• Understanding of Medical Terminology.
• Understanding of a range of work procedures, all of which are non-routine, requiring an intermediate level of theoretical knowledge.

It would be great if you also have

• Administrative experience gained in an NHS environment
• NHS referral and appointment systems experience
• Understanding of the benefits of booking across hospital sites
• Knowledge of outpatient waiting times and New Ways
• Customer care skills
• Ability to maintain concentration within a busy office environment

Contract type

Permanent 

Full time or Part Time

37 hours and 25 hours

Please note for the part time post and the salary for this position will be pro-rata.

Location and Working Pattern

This role will be based within the Referral Management Service at  Kirklands - NHSL Headquarters

The working pattern for this role can be discussed further with the hiring manager at interview.

Looking to find out more?

If youre looking to find out more, then we would love to hear from you!

Please contact Janey Mitchell, Assistant RMS Manager on janey.mitchell@lanarkshire.scot.nhs.uk

For enquiries regarding the application form or recruitment process, please contact Lynn Deas, Recruitment Administrator on lynn.deas@lanarkshire.scot.nhs.uk(Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshires benefits include:

• A minimum of 27 days annual leave increasing with length of service

• A minimum of 8 days of public holidays

• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)

• Paid sick leave increasing with length of service

• Occupational health services

• Employee counselling services

• Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If youre looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.