Patient Services Manager

Clinical Services Manager

Glasgow

The Clinical Services Manager is a pivotal leadership role responsible for ensuring the delivery of high-quality clinical care, seamless patient experiences, and operational excellence. This role encompasses team management, patient engagement, clinical policy adherence, and collaboration with senior leadership to drive organizational success.

Requirements

Education & Experience:

• Bachelor's degree required, master's degree preferred. Backgrounds in Nursing or Pharmacy are highly desirable.
• 3-5 years of management experience in a healthcare patient service setting required; experience in high-volume call centres preferred.
• Experience in mental health and neurodiversity settings is valuable.
• Licensed to prescribe controlled drugs is a plus.

Technical Proficiency:

• Proficient in Microsoft Office Suite (Outlook, Excel, Word); experience with CRM systems and electronic medical records preferred.
• Familiarity with web applications, billing systems, and patient portals is advantageous.

Skills & Competencies:

• Demonstratable clinical skills and experience in a clinical setting
• Problem solving, analytical and organisational skills are a must.
• Strong leadership and team management skills with a collaborative, people-focused approach.
• Exceptional organisational, multitasking, and problem-solving abilities.
• Demonstrated ability to anticipate business issues and align with long-term organisational goals.
• Outstanding written and verbal communication skills, with a customer-focused mindset.
• Commitment to delivering exceptional clinical care and achieving key performance indicators (KPIs).

For further information contact Sarah Gracie either by email at sarah.gracie@edenscott.com or call on