Payment Support

Anderson Knight is collaborating with a prominent organiation in the financial services industry to recruit a Collections Handler. This role is dedicated to assisting customers who are behind on payments, and working with them to find solutions that lead to positive outcomes.

Working Hours:

•   Monday to Friday: 08:00 - 20:00

•   Weekends: 09:00 - 18:00

•   Shifts are assigned on a rotational basis to ensure coverage during service hours. Flexibility is essential, and hybrid working arrangements are available after successfully completing the 5-6 week training program.

Key Responsibilities:

•   Carry out collection activities in accordance with company policies, procedures, and regulatory guidelines.

•   Manage cases involving customers in arrears, striving to achieve favorable outcomes for both the company and the customer while minimising financial losses.

•   Professionally handle both inbound and outbound collection calls, ensuring that records are accurately updated after each interaction.

•   Consistently maintain performance levels and meet targets, proactively addressing any issues that may arise.

•   Accurately conduct income and expenditure assessments, utilising financial data to identify suitable repayment solutions for customers.

•   Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers.

Requirements:

•   Previous experience in a collections role is preferred.

•   Familiarity with the principles of Treating Customers Fairly (TCF).

•   A positive attitude, openness, and transparency.

•   Strong attention to detail.

•   Essential customer service experience.

Benefits:

•   33 days of holiday (including 25 annual leave days and 8 public holidays).

•   An additional holiday on your birthday.

•   Discretionary bonus scheme.

•   15% pension contributions.

•   Eyecare and private medical insurance (PMI) benefits.