Payment Support Analyst

Your new company
Our client is a market leader in providing bespoke solutions to the motor finance market. A great employer with fantastic learning and development opportunities, dedicated to upskilling their staff to promote from within.

Your new role
You will be undertaking payment support activities through both email and telephone communication, advising and negotiating with customers on sustainable repayment plans, working closely and positively with them to achieve the best possible outcomes. This is completed by conducting financial assessments and managing control arrears cases to bring the customer's agreements up to date. Compliance and reporting are highly important in this role as you accurately record communications with customers in line with company procedures. The main purpose of the role is to provide a positive customer journey for all.

If you are looking for a fast-paced opportunity within a growing and successful organisation, then this is the opportunity for you!

You will be working 35 hours per week on a shift rotation from 8am to 4pm, 9am to 5pm, 10am to 6pm, and 12pm to 8pm. Working 1 in 5 Saturdays is required, but you will be paid time in lieu for weekend shifts. You will be entitled to hybrid working after successful completion of your probation period, creating more of a work/life balance for you in this role.

What you'll need to succeed

• A strong work ethic and an ambitious attitude.
• Strong written and verbal communication skills.
• Experience in Customer Service is essential.
• Organisational skills and the ability to create accurate reports.

What you'll get in return

• 33 days annual leave with the opportunity to purchase more + you get your birthday off.
• Employer pension contribution of up to 10%.
• Private medical cover (excluding dental and optical).
• Income protection scheme.
• Cycle to work scheme.
• Death in service.
• 100 contribution to optical care every 2 years.
• Training, learning & development opportunities.
• Annual bonus dependent on business and individual performance.
• Social culture with great all expenses paid events throughout the year.
• Charity hub days with catering and events in the office.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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