People Helpdesk Advisor - REQ03414 - 403752

We are looking for an enthusiastic, agile and customer focused individual to join the People Helpdesk within our dynamic Employee Service Centre based in Civic Centre, Motherwell. The role is based on a Hybrid contract, so you will have the flexibility and work-life balance to work at home as well as in the office. Reporting to the People Helpdesk Senior Advisor, you will work within the People Helpdesk team to provide first class, first point of contact HR and payroll advice and guidance to managers and employees. You will be providing advise via email, myNL Portal (CRM) and telephone. You will also input information into iTrent. You will provide technical support to our customers for various systems such as iTrent and myNL Portal. You will build up your HR knowledge and have learning time to keep up to date with policy changes. Building up a wealth of knowledge and skills which can leave to fantastic career progression opportunities.,

• For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention's Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone . The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read - My NL

Educated to National 5 or equivalent and with a moderate level of relevant experience of working within a customer focused call centre or HR/Payroll environment, you will either have a detailed knowledge of HR policies and processes or have the willingness and enthusiasm to learn. You will have excellent interpersonal, communication and team working skills along with maintaining attention to detail and a high level of accuracy. You will be numerate and IT literate, with the ability to quickly learn the HR IT system iTrent and Microsoft applications, as well as our current enquiry management system. You will be able to develop rapport. with our employees and managers alike, as well as work closely with other departments within the Employee Service Centre to ensure the highest levels of customer service. Within the HR Transformation team you will have the opportunity to work in an agile nature on different projects such as myNL Portal rollout, knowledge base and other initiatives. You will be self-motivated with a diligent approach to customer service delivery and be able to plan and prioritise your own workload. With a full training programme in place, we are looking for someone with these key skills to add and develop to an already well-established team., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Monday - Thursday 08:45-16:45 Friday: 08:45-16:15