PeopleSoft Support Analyst

The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Application Support teams that specialise in maintaining their business division's applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team., The PeopleSoft Support team supports a wide number of functional and technical processes within the Technology Department and the wider business, globally. The primary focus of the PeopleSoft Support Analyst is to support PeopleSoft implementation and banking platforms but will also be involved in any new software implementations, as well assisting the team in responding to changes from within the business.,

• Prioritise, work on or re-assign service and incidence requests.
• Production Support on delivered and custom modules.
• System maintenance / housekeeping: Security, GL structure and trees, Auditing Controls, Reporting templates including nVision and Query, sub-module interfacing, balancing checks.
• Provide support and development of ad hoc and scheduled reports.
• Applications security administration.
• Understanding of the firm's business processes and reporting requirements.
• Monitoring the interaction between various source systems and PeopleSoft.
• Ensuring process and system documentation are up to date.
• Support and running of daily, month end and year end procedures.
• Proactively identifying and resolving issues and improving processes.
• Participate in ad hoc projects.
• System testing.
• Public holiday production support. Required to work on call outside of your normal working hours to cover the US resource including public holidays.
  
  Ability to work well under pressure
• Process-driven
• Motivated to self-learn and develop skills over time
• A collaborative team player, approachable, self-efficient and influences a positive work environment
• Demonstrates curiosity
• Resilient in a challenging, fast-paced environment
• Excels at building relationships, networking and influencing others
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
Skills and Experience: Essential:
• Minimum 2 years' experience in supporting a PeopleSoft Financials system (and or all PeopleSoft Modules AP, EX, GL, AM, AR, and Billing preferred)
• Excellent communication and organisation skills (written and verbal)
• Excellent time management skills and ability to work to strict deadlines
• Skilled at taking a flexible approach to adapt approach as needed
• Ability to prioritise multiple requests for support and deliver solutions quickly and accurately
• Ability to work as part of a team in an environment with changing expectations
• Experience working shift patterns
Desirable:
• General understanding of Accounting knowledge
• General understanding of IT Risk controls and principles
• Knowledge of Hyperion Essbase
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this
  
  Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.
The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America.