Plant Protection Officer

As a Plant Protection Officer, you will play a pivotal role in ensuring that our telecommunications infrastructure meets the highest technical standards and regulatory requirements. Your work will involve conducting assessments of built infrastructure to confirm compliance with VMO2 specifications and best practices, with a focus on enhancing our external damages process, where attention to detail and cost control are essential. This role values your ability to interpret and apply complex standards and regulations, as well as your capacity to bring different perspectives to problem-solving and innovation. You will collaborate closely with diverse teams, including other engineers, contractors, and external partners, to ensure that all infrastructure is technically sound, resilient, and capable of delivering a reliable network that meets the needs of our customer base. A significant aspect of this position involves working at heights, requiring the ability to safely climb and/or operate mobile elevated working platforms to inspect elevated structures. We are committed to providing the necessary training and support to ensure all team members can perform these tasks safely and effectively. Your attention to detail and commitment to safety are paramount as you conduct assessments, create reports and recommend improvements. We value your unique contributions and are committed to fostering an inclusive environment where everyone can thrive. Who we are,

• Experience in the assessment of network infrastructure, ensuring this meets our HSE requirements and capable of delivering an excellent customer experience
• Responsible for the creation of reports and overseeing all damage claims within your respective region, ensuring a high-quality damage claim is submitted to improve recovery rates.
• Work closely with our Field Performance, governance and central dispatch functions, improving quality standards, governance and encouraging best practice across our engineers, partners and other build agencies. Striving for excellence is standard and not accepting anything less
• Data driven decision making, maximizing efficiency and productivity through in-depth data, process analysis and interdepartmental collaboration, making recommendations to enhance the customer experience and owning/implementing improvement initiatives
• Creates a safe (zero harm) working environment, ensuring in-house and partner employees demonstrate compliance with Health & Safety management standards, at all times
• Adhere to and responsible for protecting our organisations reputation and principles ensuring our people, processes and network are compliant with all applicable VirginmediaO2 policies and regulatory standards e.g., HSEQ, NRSWA, TSR, ISO27k etc and taking timely action to remediate deficiencies and address key risk areas
• Working at heights through climbing PIA pole infrastructure and/or operating mobile elevated platforms to inspect network infrastructure.
  
  Attention to detail with ability to conduct thorough assessments and highlight small details and costings through the creation of reports
• Analytical Skills and proficiency in assessing infrastructure performance and identifying areas for improvement, especially in processes related to external damages
• Problem solving capability in diagnosing technical problems and recommending effective solutions to enhance infrastructure reliability and safety
• Effective verbal and written communication skills for conveying technical findings, providing clear reports, and collaborating with engineering teams and contractors
• Knowledge in interpreting and applying industry regulations, ensuring that all inspections and recommendations align with legal and technical requirements
• Proven ability establishing and maintaining effective internal and external working relationships.
• Expertise in driving operational efficiencies through implementation of innovative solutions
• Financial awareness on delivering value for our business and customers through accurate reporting
• Maintain and drive a strong customer focused approach, thinking of the customer centrally in all of our activities and decision making
• Perform the role of "customer champion" within CTO with the aim of transforming the way we act as an organisation, thinking of the customer and placing them at the heart of everything we do.
  
  The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves In order to be considered, you must have the following experience

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way. Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a video interview via MS Teams. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.