Practice Manager

Job Role: Practice Manager

Location: McTaggart Vets, Dalry, Ayrshire

Reports to: Practice Owner

Salary: £40k

Job Summary:

We are a dedicated independent small animal practice, proudly family-owned for 50 years and the only one in North Ayrshire. With a loyal client base and a commitment to top-quality care, we are seeking a highly organised and proactive Practice Manager. This role involves overseeing the day-to-day operations of our clinic, managing team performance, coordinating HR tasks, and ensuring smooth administrative and operational functions.

You will work closely with Shona, the Practice Owner, and a supportive team of experienced colleagues in an environment that encourages collaboration and open discussion.

Key Responsibilities:

Leadership & Management:

• Lead and inspire the team, driving exceptional patience care, practice performance and growth.
• Oversee daily operations, accountable for the smooth running of the practice and office administration.
• Direct Line Management of Practice Team (currently including vets, nurses and receptionists) including recruitment, induction, training, performance reviews, and disciplinary processes where required.
• Foster a supportive team culture, organise events, and maintain team morale.

Financial:

• Preparing and interpreting financial data including profit and loss accounts to make commercial decisions
• Preparing and management of budgets
• Responsible for all relevant financial and professional administration in line with regulatory requirements.
• Daily and monthly reconciliation of client and supplier accounts, and related administrative tasks including overseeing insurance claims.
• Own the completion of Company’s payroll routines, statutory payments, pensions and expenses, ensuring all aspects meet relevant regulatory compliance and legal standards,
• Accountable for debt management within the practice.

Operations:

• Take full responsibility for the day-to-day operations in the practice by developing and maintaining processes, policies and procedures.
• Manage practice rotas (including adequate holiday cover), locum resourcing, upkeep and maintenance of facilities, stock and equipment.
• Manage all data in compliance with GDPR and confidentiality requirements.
• Provide additional support and/or cover for other administrative and operational tasks as required by the Business owner.

Health & Safety:

• Ensure compliance with health and safety regulations and maintain practice risk assessments.

Client & Community Engagement:

• Ensure the practice delivers exceptional client care by monitoring feedback and implementing improvements and training.
• Responsible for management of client complaints and concerns.
• Promote the practice through social media, local community events and other avenues.

Skills & Qualifications:

• Experience in a similar management role, preferably in a veterinary or healthcare setting.
• Experience of managing and leading a team
• Excellent organisational, communication, and leadership skills.
• Experience in driving strong commercial performance through effective financial management and efficient ways of working.
• Experience of resource planning.
• Proficiency in Microsoft Office and other administrative software.
• Good understanding of health and safety regulations and HR best practices.

Hours of Work:

• 37.5 hours per week, Monday to Friday between 08.30 and 17.00.
• Some flexibility will be required depending on practice needs.

What We Offer:

• A competitive salary
• Employee discount on veterinary care for own pets
• Holiday – 34 days including bank holidays.
• A unique opportunity to be part of a truly independent small animal practice, the only one in North Ayrshire, owned and run by the same family for over 50 years.
• A loyal client base, with whom we have long-established relationships.
• A beautiful location in North Ayrshire, with numerous country walks on your doorstep, just 15 minutes from West Coast beaches, and only 30 minutes by train to central Glasgow.