Practice Manager

We are looking for an experienced Practice Manager to join our senior leadership team at St Clair Vet. This is an exciting opportunity for someone with strong management skills who is passionate about supporting veterinary teams to deliver excellent animal care. As Practice Manager, you will play a key role in the daily operations of our veterinary practice. You will work closely with the clinical team to ensure a smooth workflow and that our patients receive the highest level of care. You will manage the practice's financials, including billing, insurance claims, and budget tracking, as well as oversee staffing, equipment, and facility maintenance. Above all, you will be responsible for maintaining a positive, client-focused environment that supports both our staff and patients. Key Responsibilities:

• Financial Management: Ensure the effective management of practice income and expenditure, oversee the processing of insurance claims, manage billing and banking, and collaborate with the Clinical Director to meet the practice's financial targets.
• Operational Management: Oversee the smooth operation of the practice daily, ensuring that all clinical and administrative workflows are efficient and that any issues are addressed promptly to avoid disruption to patient care.
• Staffing and HR: Lead the recruitment, training, and development of practice staff, ensuring a motivated and skilled team. Foster a supportive work environment and maintain high levels of employee satisfaction and retention.
• Health and Safety: Work with the practice's Health and Safety Partner to ensure the practice adheres to all veterinary health and safety protocols, maintaining up-to-date documentation and providing a safe working environment for both staff and patients.
• Facility and Equipment Management: Ensure that the practice facilities are well-maintained and fully equipped to provide high-quality veterinary care. Oversee equipment procurement, inventory management, and regular maintenance checks.
• Client Experience: Maintain a welcoming, professional, and compassionate atmosphere for clients and their pets, ensuring that all client interactions are positive and that any complaints or concerns are dealt with promptly and professionally.
  
  We are looking for a Practice Manager with strong communication, organizational, and leadership skills. The successful candidate will be able to manage multiple priorities while maintaining a positive and professional environment. Experience in a veterinary setting is highly desirable, but we will also consider candidates with transferable skills from similar healthcare settings.
In addition, you should possess:
• Previous experience in team management and leadership.
• An understanding of financial management within a veterinary practice, including budgeting, billing, and insurance claims processing. Ensures effective management of income and expenditure and oversees insurance claims processing. Works closely with the Clinical Director to achieve financial targets and maintain the practice's financial health.
• Strong knowledge of veterinary practice operations and the ability to troubleshoot operational challenges effectively.
• A passion for delivering high standards of client and patient care.
• A passion for client care, with the ability to support the Client Care Manager in addressing complaints and managing patient owner queries effectively.
  
  St Clair Vet is a well-established, progressive small animal practice located in Fife, with our main practice in Kirkcaldy and branch surgeries in Leven and Glenrothes. We pride ourselves on providing high-quality veterinary care to our patients and their owners, and our team is at the heart of everything we do.
Our practice is fully equipped with the latest diagnostic and surgical technology, including digital X-ray, ultrasound, dental X-ray, operating microscopes, and in-house laboratory services. We are a friendly, supportive team, passionate about animal welfare and committed to ongoing professional development. If you are ready to take the next step in your career and lead a dynamic team, we would love to hear from you., Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates. The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS. Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets. Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.


• 5 weeks holiday + bank holidays + Birthday Leave
• RCVS & VDS fees paid
• External CPD funding
• Extensive free online Linnaeus CPD program (specific to veterinary management and clinical skills)
• Career progression opportunities within the Linnaeus Group
• Staff discount schemes for veterinary services and products
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Wellness program, including:
• Employee Assistance Program (EAP)
• Eyecare voucher scheme
• Free annual flu jab
• Cycle to work scheme
• Recruitment referral reward scheme
At Linnaeus, we are committed to supporting the physical and mental well-being of our team members. We offer an extensive mental health support network, including a team of Mental Health First Aiders (MHFA) and a confidential Employee Assistance Program (EAP).